SHIPPING INFORMATION
1. PLACING YOUR ORDER
Once you have selected the products you need, you will shortly receive an email from us with instructions to proceed with your payment. You will be able to pay with debit and credit card or EFT.
2. DELIVERY FEES
FREE DELIVERY for orders over R 450 (incl. VAT) within Cape Town Metropolitan Area.
For orders under R450, a flat rate of R70 will apply for delivery within Cape Town Metropolitan Area
* We are not taking National orders
3. DELIVERY PROCESS
Mondays - Fridays: 09:00-17:00 (Excluding Public Holidays)
After payment has been confirmed the delivery will take 4-5 working days. We provide online tracking through our courier partners. If your order is urgent, please let us know.
4. RETURN POLICY
If the Customer finds any of the products to be defective, the Customer may within 30 days after delivery of the products inform PET FOOD CO. of the defect via email to return the goods to the Company. Unfortunately, we will not accept products that have been subjected to abuse, misuse, improper use, negligence, accident, alteration, or tampering at the hands of the Customer, and the Customer hereby indemnifies the Company accordingly.
Orders placed incorrectly or by mistake of the Customer will need to be returned to the Company on the Customer’s own account. No refunds will be made until the Goods are returned in good order to the specified location of the Company.
Note: A 5% transaction fee will be levied on returns of incorrect or mistakenly placed orders by the Customer.